HP Deskjet Ink Advantage 1515 won't print

[liz_mon]

Hello,

I am unable to print using my HP Deskjet Ink Advantage 1515 printer. The error message that I receive is "The selected printer is not available or not installed correctly". I recently performed a Windows reset, and then re-installed the software and drivers recommended for my printer.

I have tried performing an alignment, using the "Printer Setup and Software" utility (it was unable to detect my USB connection) and using the "HP Print and Scan Doctor" utility (it failed to download several times EDIT: I finally managed to download the Print Doctor, but it did not solve the problem and my printer was unable to print the test page).

The printer works fine with other computers. Does anyone have any ideas?

Thank you,

Elizabeth

[liz_mon]

Are there any other support options besides this forum? I need to be able to print! Thanks.

[DavidSMP · Accepted solution]

Hi @liz_mon,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding printing issues after a factory reset. I will be delighted to assist you here. 🙂

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this.

• Did this happen after a recent software or windows update?

For a start please try these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver for the printer from this link http://hp.care/2ulY8sD  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂 This should do the trick for you.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

[liz_mon]

@DavidSMP Thank you for all your advice! The printer seems to be working fine now.

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.