HP Deskjet Ink Advantage 3785 cannot get it out of error state

[Zeynep1]

The printer got into an error state for no reason at all and I cannot print.  THe HP app installed on my computer says it's ready. It printes teh tests pages perfectly well. Yet when I try to print a document it queues them up and says it's in error state. I tried the hard restart but it did not work. 

[asmita6658]

Hi @Zeynep1

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

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