HP Deskjet Plus 4120, not printing black even after replacing cartrige

[ayavilevich]

Hi,

Deskjet 4120 printer stopped printing blacks mid print. From that point no black is being printed. The black cartridge was low so I thought it was done and replaced with a new one. Printer still doesn't print black after replacement. Can print color but no black at all with both new and old black cartrige.

Tried updating firmware, no change.

No errors of any kind, just doesn't print any blacks.

Any ideas?

Arik.

[Betty0610]

@ayavilevich

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!