HP Deskjet3630 asking for a password which I don’t have

[VickyBurn]

Printer is asking for a password, it never has before. Saying incorrect password so can’t print.

[Irfan_06]

Hi @VickyBurn,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that is not printing.

To understand the issue and help you, please share the details listed below:

- Which password are you referring too (Please share the image of the screen when you get the window for password)

- Error messages or Blinking lights (if any) on the unit.

- May I know which application you are using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[VickyBurn]

I am using an IPad, I’ve also tried on my IPhone and laptop.

i go to setting to change to HP Wi-Fi it then asks for password,

[Irfan_06]

Hi @VickyBurn,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for wifi direct password for your Printer.

Kindly refer to the steps this link to connect your printer to your devices using HP wifi direct.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[VickyBurn]

No. I can’t get past the password error message. So I can’t go to Advanced Settings

if you look at the screenshot the Direct Wi-Fi is set up I just can’t get any further.

cant you just give me the password? 

[Irfan_06 · Accepted solution]

Hi @VickyBurn,

Please refer to the below image on how to get the wifi direct password for your printer.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support