HP ENVY 4500 PRINTER IN ERROR STATE

[BTSosa]

My HP Envy 4500 is in error state. I can't print anything. Everything stays in the queue. There's one print job I tried to delete last night but its status is still "deleting." I think that's where the error came from, but it won't delete. Any idea how to fix this?

[Nal_NR]

Hi @BTSosa,

Welcome to the HP Support Community. 

I see that you are having issues while using the Envy 4500 printer. I'd like to help!

Alternatively, try the steps mentioned below:

1. First, update the printer firmware. If unsure, go to this link 
2. Restart the printer and assign a static IP address to stabilize the wireless connection:
    

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Please let me know if this resolves the issue, or if you require further assistance.

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