HP ENVY 4500 e-All-in-One Printer series - Not working

[2000man]

So my hp envy 4500 printer that has not moved since I bought it can't be found all of the sudden....so I went to your hp page and it sent me a video saying remove software and re-install...so I did ...But there is no software to re-install....and now I have nothing after 3 days, and I just bought ink and now it's just a paperweight...even if I never opened it .....  here is the case number [Personal Information Removed] case number. BECAUSE THE PRINTER JUST STOPPED WORKING FOR NO REASON OTHER THAN YALL WANT MORE OF A POOR person's MONEY. What should I do?.....3 days gone, no printer, and just bought ink

[Betty0610]

@2000man

Welcome to the HP Support Community.

I'd be happy to help.

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!