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HP ENVY 4500 missing lines when printing

HP Recommended
ENVY 4500
Microsoft Windows 10 (64-bit)

My HP ENVY 4500 is missing lines or part of lines when printing. See attached image of the diagnostic print. Any suggestion? I already tried the page alignment procedure and also cleaning the contacts on the cartridges. Thanks.See diagnostic print-outSee diagnostic print-out

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If cleaning the ink cartridge printheads did not help replace the black cartridge.

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I saw the issue with the previous cartridge, so i replace it with a new one (as it was almost over anyway), but the issue is still there. So it does not seems cartridge related?

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Did you try resetting the 4500 by removing the power cable?

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Sure, no change. 

 

I made some other tests, hope it can give some ideas:

- Pdf printing: i see the issue

- Tried to take a snapshot and copy/paste in Word, still see the issue

- Took a snapshot, pasted in MS Paint, printed the image: no issue.

- Printing web pages from Chrome seems working fine (just the link on the very top of the print-out looks slightly cut).

 

Might be a driver issue?

 

I am running Windows 10.

 

Thanks

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Remove the black cartridge and touch the printhead to a paper towel, do you see a solid line of black ink.

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Hi, i tried uninstalling and re-installing the drivers as well as installing HP Smart on Win10. It seems now it is working fine.

Thanks.

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