• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-12-2022 01:32 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I continuously get printer jam on my HP ENVY 4502 when trying to print on cardstock. I can not create a custom media of 110# letter size paper.  Are there any options for me and if so, how? TIA

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-15-2022 12:20 PM

HP Recommended

Hi @NanaSherrie,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are facing a paper jam issue.

 

The printer does not support letter-size card stock.

 

 

You may refer to the printer specifications to know the supported paper size and type 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-15-2022 12:20 PM

HP Recommended

Hi @NanaSherrie,

 

Welcome to the HP Support Community

I'd like to help!

 

I understand you are facing a paper jam issue.

 

The printer does not support letter-size card stock.

 

 

You may refer to the printer specifications to know the supported paper size and type 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.