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‎06-27-2020 02:22 AM

HP Recommended
Product: HP ENVY 4511
Operating System: Microsoft Windows 10 (64-bit)

I have a HP ENVY 4511 printer  which I bought in US. It uses cartridge HP 63.

Now I am in India and bought the compatible cartridge HP 803. But it is giving Incompatible cartridge error.

Is there a way to reset the region so that it can accept HP 803 cartridges?

1 REPLY 1

‎06-30-2020 08:43 AM

HP Recommended

@Fahmyar, Welcome to the HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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