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HP ENVY 4520 won't print

HP Recommended
HP ENVY 4520
macOS 10.13 High Sierra

I have so many issues with the printer. Every time I try to print something it won't connect to my mac, so I have to manually enter the IP address. Then I encounter other issues. My main issue today is whenever I try to print something I get the error "Make sure the printer has finished printing before you push in the output tray extender." I found a solution on this forum that I tried, but it didn't work. It had me unplug the power cord from the back of the printer and the wall, wait 60 seconds,  re-plug it in, and print a print quality diagnostic. I did all that only to be met with the same error message when I tried to print again. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Sam2361, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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