HP ENVY 4524 not printing even with new cartridges

[Aitchy_Aitch]

Can get printer to print -- black ink not printing even though I replaced cartridge.

Has anyone resolved this?

My printer is two years old. I only use HP inks.

[Riddle_Decipher]

@Aitchy_Aitch

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the HP ENVY 4524 is not printing even with new cartridges,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you ensure genuine HP ink cartridges are being used?

Have you checked the estimated ink levels on all cartridges?

While you respond to that, here's what you need to do:

Step 1: Use genuine HP ink cartridges

Before you begin, make sure the ink cartridges are compatible with your printer.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

1. Go to HP SureSupply.

2. If necessary, select your country/region.

   Figure : Country/region selector

   

3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

If the issue persists, and you are using genuine ink cartridges, continue to the next step.

Step 2: Check estimated ink levels

Low ink levels can impact print quality. Check estimated ink levels to see if any ink cartridges are critically low or empty.

   NOTE:

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

Figure : Example of estimated ink levels displaying full ink cartridges

Step 3: Replace any low or empty ink cartridges

Replace any critically low or empty ink cartridges, then try to print again. If the ink cartridges display full ink levels, skip this step.

1. Turn on the printer.

2. Make sure to load the printer with plain, white paper.

3. Gently grasp the handles on either side of the printer, then raise the ink cartridge access door until it locks into place.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!