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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP ENVY 500 causing printing problem

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06-19-2023 11:26 PM
My printer used to come on automatically whenever I printed a document. I then had to restart my Mac every time I wanted to print and try to fix the problem by downloading a new driver. Well... this caused me another problem. My printer now only prints a few lines then stops and I get the message "Stopped - filter failed". I have no idea how to fix this problem which is now worse than before I started.
06-20-2023 12:40 AM
Make sure to examine both cartridges, even if the streaks are only one color (streaks in black ink are commonly caused by fibers and debris stuck to the bottom of the tri-color print cartridge). Only clean the cartridge if you see debris or buildup, however.