HP ENVY 5010 double side long edge

[Jul5]

Hi,

I try to print double side long edge but my ENVY 5010 always prints on short edge.

I have tried several things but is always prinst short edge :

- using he print settings at long edge, side edge,

- using word or pdf documents

- using WORD or HP smart to launch printing

Could we print long edge ? How ?

Thank you

[asmita6658 · Accepted solution]

Hi @Jul5

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

You may also refer to this document - HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Jul5]

Hi,

The procedure try re-installing the printer driver was the solution to this trouble.

Thank you for your help

[asmita6658]

Hi @Jul5

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!