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Hi Community,

 

I have read a lot of messages about missing setup cartridges. I have the same problem for my envy 5020. Please could someone send me the instructions how to solve this matter?


(edited)

 

Kind regards,

Aziez

1 REPLY 1
HP Recommended

Hi @Aziez,

 

Welcome to HP Support Community! 

  

To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer. 

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

  

Let me know if this helps. 

  

Please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍

 

 Best Regards,

Kuroi_Kenshi
I am an HP Employee

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