HP ENVY 5020 CONFUGURATION ERROR 0x8000405

[Ediburghlady]

Hi

My printer won't print my documents.  It tells me there is an unexpected configuration error 0x8000405.

I have tried taking out the ink, then removing the cable and turning it off, waiting 60 seconds and then on again. It prints an alignment page.

I have also removed and reinstalled the printer.   However still no joy.

Can anyone suggest anything please?

[Betty0610]

@Ediburghlady

Welcome to the HP Support Community.

Are you able to make a copy?

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

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Thanks!

Have a great day!