HP ENVY 5020 WILL NOT PRINT COLOUR

[Jetham]

HAVE SPENT HALF A DAY FOLLOWING HP'S ONLINE ADVICE AND GETTING NOWHERE. NEED TO PRINT A DOCUMENT IN COLOUR BUT IT WON'T OBLIGE. ANY SUGGESTIONS?

THANK YOU

[Rainbow23]

Hi @Jetham

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query. I will be glad to help you.

I see that your HP ENVY 5020 All-in-One Printer does not print in color.

Please follow the steps listed below to clean the cartridges.
Step 1: Cleaning ink smears
- Load the printer with plain white paper.
- On the printer control panel, swipe left on the display, and then touch Setup.
- Touch Tools.
- Swipe up on the display, and then touch Clean Page Smears.
The printer slowly feeds a blank page.
- Wait for the printer to eject the blank page.
After cleaning ink smears, try to print.

Step 2: Clean the ink cartridges
- Load the printer with plain white paper.
- On the printer control panel, swipe left on the display, and then touch Setup.
- Touch Tools, and then touch Clean Cartridges.
The printer prints a Print Quality Diagnostic report.
- Examine the print quality on the Print Quality Diagnostic report.
*If the print quality is acceptable, touch No. You can stop troubleshooting.
* If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

You may also check this link for more information.

Let me know if this helps.
Take care and have a great day ahead.

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