HP ENVY 5020 is offline and cannot print. Tried unplugging and restarting everything.

[Trevor600]

HP ENVY 5020 is offline and cannot print. Tried unplugging and restarting everything.

[Kumar0307]

@Trevor600, Welcome to the HP Support Community!

• Make sure the printer is connected to the same wireless network as the PC is connected to.
• This printer supports only 2.4GHz
• Once the printer is connected to a network, the bule wireless light will be steady.

Follow these steps to connect the printer to a wireless network:

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Now try printing.

If you do not have HP full-featured driver installed, click here to download the same.

Let me know how this goes.

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