• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-29-2020 01:18 AM - last edited on ‎07-13-2021 03:04 PM by Retired

HP Recommended

While my printer scans properly and also accepts the print job (and pretends to be printing ;-)), the paper comes out blank. I have cleaned it and renewed the cartridges and still the same problem. Any ideas?

Category:
3 REPLIES 3

‎10-29-2020 02:28 AM

HP Recommended

Hello, 

 

Print a Print Quality Diagnostic report from the printer control panel, and then evaluate the results.
  1. Load the printer with plain white paper.
  2. On the printer control panel, swipe left on the display, and then touch Setup 
     
    ( Gear icon )
  3. Touch Tools.
  4. Swipe up on the display, and then touch Print Quality Report.

Let me know if all the colors are printed. If yes then there is no issue with your printer and our focus would be on PC ( software / drivers ). Hence you may download and run the HP Print and Scan Doctor from www.hp.com/go/tools

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No

‎10-29-2020 08:39 AM

HP Recommended

Thanks for the suggestion, but unfortunately the problem persists. Brings out paper, but without having printed. 

 

Was this reply helpful? Yes No

‎10-29-2020 09:05 AM

HP Recommended

Hello, 

I'd suggest you to try the "Clean printhead/Cartridges" on the printer front panel for 3 times .

touch  the setup ( gear icon ) > Tools > Clean printhead/Cartridges .

If issue still persists, please try with a new cartridges. 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.