HP ENVY 5032 ERROR CODE 0XC4EB8004 HW_MICCI2_V12

[pguardiola]

Hi all!

I've just purchased this printer.

When I turn on the printer the display panel was showing the following error "ERROR CODE 0xc4eb8004" and all the lights/icons were blinking constantly.

I performed a hard reset several times but allways the same error. The print head does not move out on opening the lid so I could not remove and reinsert the inks.  It is the original install inks that came with the printer.

I have googled the error and found a few other with the same problem but no solutions.

Any idea?

Thanks in advance!!

[sandytechy20 · Accepted solution]

@pguardiola

Welcome to HP forums.

This could be a hardware issue,I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

Let me know if you need more assistance.

Cheers.

[pguardiola]

Hi,

It was, effectively a hardware issue so I have taken it to the store and they have changed it for another.

Thanks for your support

Kind regards!!

[sandytechy20]

@pguardiola

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.