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‎01-09-2022 06:53 AM

HP Recommended
Product: HP ENVY

HP ENVY 5032

Printer touch screen won’t work. Tried unplugging it, restarting it, still wouldn’t work. Can’t do anything. 

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1 REPLY 1

‎01-12-2022 05:40 AM

HP Recommended

@Hashmeet_1-6, Welcome to the HP Support Community! I’m here to help.

 

I see that the printer display screen is not working. Check for any damage to the screen. I assume you will still be able to print from a connected computer/mobile device.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

 

If the issue persists, I'm afraid this is a hardware failure. If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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