HP ENVY 5055 Printer startup screen is freezing

[melsherif86]

I have HP ENVY 5055 printer, the screen startup freezing at loading and do not proceed, Tried to restart it several time and plug and unplug it and nothing happened, I checked the warranty status of the printer on HP website and they say "the product has been exchanged" I do not know what they mean , I bought the printer two years ago from Bestbuy Usa, Please help me.

[Jay_G24]

Hi @melsherif86,

Welcome to the HP Support Community

I'd like to help!

I understand the printer is stuck on initializing screen.

Try the below suggestions -

 Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware

The product being exchanged indicates that a replacement was shipped for the said product 

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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