HP ENVY 5540 will not print - stays offline

[DLC1]

I have an HP ENVY 5540 printer/scanner/copier (wireless) in conjunction with my HP Pavillion p6-2007c computer upgraded  from Windows 7 to Windows 10. I recently lost power (from IRMA) and have reset the computer to the factory settings upon restoraton of power. My printer will not print any document and when I check the status, it says printer is offline. I have performed the following to try to correct this:  Reinstalled the printer 1) using the CD that came with the printer and 2) from the internet (as recommended by the print doctor). I also used the wireless wizard from the printer several times. I also downloaded the "full driver software" as per the print doctor. Each time I tried these, the printer remained offline even though the printer itself said connected. What's going on??

[Dvortex · Accepted solution]

Hello, @DLC1 – Hope you are well 🙂
 

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer offline issues. I will certainly do my best to help you!

Let’s start by assigning a static IP address to the printer. Here are the steps:
 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
• Restart the printer and then router once done.

Once done, perform a clean install on the printer as suggested below:
 

• First, unplug the USB cable from the printer if present.
• Go to Control Panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click http://ftp.hp.com/pub/softlib/software13/COL61237/mp-147823-1/EN5540_Basicx64_1119.exe to download and install the software.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[DLC1]

Hi Dvortex, Thanks for your responce. I haven't tried it yet as it looks loke it will take some time. I plan to do it shortly. I will resopnd when I complete the procedure you gave.

[Riddle_Decipher]

@DLC1

Thank you for the replying,

Please take your time and get back to me with the results,

we'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[DLC1]

Hi Dvortex and Riddle_Decipher: I started to use your (Dvortex) procedure using the IP address that I found for my ENVY earlier and I got a message saying page could not be found.  I restarted the computer and the printer and checked for the IP address. The one currently showed was slightly different than the one I observed earlier. So, before going through the afforementioned procedure, I cheched the printer status and it showed OK. I don't know what caused this change but I can now print with the ENVY wirelessly. I am holding on to your recommended procedure in case the same thing happens in the future. Again thank you and your staff for the assistance. KUDOS to you all.  

[Dvortex]

Hello, @DLC1

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow 🙂

[bjs-ohio]

Hello - your solution worked for me - thank you very much. I was out of options after removing and reloading software, printer, etc. so this saved the day. One comment - don't take as negative - might want to give a little more detail on what drivers to remove - I think I tried to remove some that were not related to the printer out of my own ignorance. Thanks again.

[JohnH_69]

I had the same problem, but the recommended solution worked perfectly. Many thanks. JohnH