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‎05-20-2023 03:34 PM

HP Recommended

I have an issue with the hp smart app saying that the tray is empty or open an the tray has paper in it an the tray is closed does any one know how to fix it or what the issues is an there is no paper jam an it prints fine scans an copy just fine an yes the firmware is up to date  an there is no error message on the  screen it just bugs me it says that on the app the printer is a HP ENVY 5540 series the first pic shows the error message the second one shows it has paper in the tray an the third one shows that the tray is closed an the fourth one shows that the firmware is up to date an the fifth one shows that there is no error message on the screen an the sixth one shows the latest firmware 

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