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‎07-16-2016 01:46 AM

HP Recommended
Product: HP ENVY 5640 e
Operating System: Microsoft Windows 10 (32-bit)

Ive just changed my router to a new ISP issued router, however now my printer is always offline and i cant print from any of my devices. Ive changed the printers IP address to static in the router settings as that was mentioned in another post but its still offline. I had this problem with my last ENVY which made me get rid of it to buy this new one. 

Im no PC tech geek or anything so im really stuck.

Please help!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2016 06:20 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎07-16-2016 06:20 AM

HP Recommended

Hi,

Thanks for using the HP Forums. Can you try the following:

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-17-2016 10:15 AM

HP Recommended

Yessss!!! Thank you!!!

Was this reply helpful? Yes No

‎07-17-2016 10:26 AM - edited ‎07-17-2016 10:39 AM

HP Recommended

Hi,

Glad to hear that your issue is resolved and all is working well now.

 

You can watch this video for your future reference:

 

How to print and scan after changing a router

https://goo.gl/uUHfvb


Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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