HP ENVY 5660 printing large black streaks on specific documents

[ben_rw]

My HP ENVY 5660 has started printing large black horizontal random streaks on some PDF documents.  It prints fine for most documents, but I have now found two different PDF files that print with these streaks.  It doesn't matter how many times I try to print them, these specific documents always print with exactly the same streaks.  The streaks don't show up on screen, and they don't print on other printers.  Here is a pictures.

[Raj1788]

@ben_rw

Welcome to the HP Support Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clean the ink cartridges

Follow these steps to clean the ink cartridges from the printer control panel.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. Load U.S. letter or A4 size, unused, plain white paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

3. Swipe the display up, and then touch Printer Maintenance.

4. Touch Clean Cartridges.

   A Print Quality Diagnostic report prints.

5. Examine the Print Quality Diagnostic report.

   • If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Refer to this document: https://support.hp.com/in-en/product/hp-envy-5660-e-all-in-one-printer-series/6809225/document/c0435... for Print Quality Issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[ben_rw]

Thanks for the reply.  Unfortunately this did not fix the issue.  I hard reset and cleaned the cartridges for 3 stages.  When I print Form 1040 Schedule 1, the streaks are still in exactly the same places.  The only change is that the first streak at line #13 is not there.  All the others are the same.  When I print Form 1040 Schedule 4, I don't have any issues and have never had any issues.  This only happens with specific PDF documents, so I don't see how it could be an issue with cartridge cleaning.

[senan6806 · Accepted solution]

@ben_rw

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out. 

Printing the PDF file as an image may resolve the issue. You may use the steps available in this document to print the PDF file as an image.

Keep me posted!