HP ENVY 6032 printer purchased on 13th February 2023 and cannot get support for it

[cybergranny]

The board I have used is incorrect because I cannot find one which is applicable to my problem.

I purchased a HP ENVY 6032e printer on the 13th February 2023 and cannot get online support with the virtual agent, my New Zealand agent even by phone calls. They sent me an email and said that I could reply to that with my questions etc. I did and it bounced.

I rang them today and asked for an email address they would not give me one.

The warranty on my printer is incorrect and I cannot ammend it.

When I print a word document the first page I get has the filename, directory & author etc. I do not want to print this as it wastes paper and ink.

I cannot get a reply to anything I have tried to get answers. I wished I had never brought this printer at all.

I am digusted with the support system, it does not help. I live in New Zealand. If anyone can help with my problems please notify me. Thank you regards

cyberganny

[Raj_05]

Hi @cybergranny,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.  

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

^ Alden4
HP Support 

[cybergranny]

My serial number is TH21MCF0X, the product number is 2K4W1A

Please advise me where to check my warranty details. 

Please advise me the following.

WHen I print from Word I get the first page which states the filename, directory author etc. I do not want to print this. it is a waste of paper and ink.

Please advise.

Regards

Cybergranny

[Raj_05]

Hi @cybergranny,

Thank you for your response, 

We are unable to fetch the details using the above serial number shared, Please follow the link below to find the serial number of your device,

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

Alden4
HP Support

[cybergranny]

Hello

My query was rejected because of a wrong serial number.

I have 2 ideas for serial number as listed below.

[Personal Information Removed]

or

[Personal Information Removed]

I think the problem lies with the numnber zero or the letter O in the serial number.

The product number is. 2K4W1A

Please try these for the number required and answer my query.

Thank you

Regards

Lorraine

[cybergranny]

Another problem I have is when I print a word document I get a first page printed which has the filename, directory, title etc. I do not want to print this as it wastes paper and ink. How do I suppress it so it wont priny.

Thank you

Regards

Lorraine

[Raj_05]

Hi @cybergranny,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[cybergranny]

Hello Aldene4

I have tried your suggestions and it won't work, it just goes around in circles.

Also my warranty i wrong. I sent a message with proof of purchase at least a week ago and nothing has been done. I purchased my printer on the 13th February 2023.

I need to get help now as I am sick of printing printing off information I do not need. When I print from word I get a first page which shows the document name, directory etc. I do not need this is wastes paper and ink.

Please help me get these problems sorted A.S.A.P.

I wrote to the Auckland branch over a week ago for email support, they have not even had the decency to answer.

Regards

Cybergranny

[cybergranny]

II have just posted another thread in the printer section. It is headed. I can't find a thread to post to.'

Then it is under printers, printer ink cartridge and quality,

Perhaps someone with some brains can help me because I have been trying to get help since i brought the printer on the 17th February. My 2 main problems are outlined on the above thread,

Please also refer to the pot below as well which I tried and it does not work.

Thank you

[cybergranny]

Just so you can't say I'm not computer literate I was a systems administrator for over 10 years with up to 32 staff members to support.  So I do have the experience behind me. Thank you