HP ENVY 6055e Set Up

[Denise3103]

I am setting up an ENVY 6055e All-In-One Printer and keep getting an E4 error message. I do not have a paper jam, and haven't even printed one page yet! After having gone through all the HP "fixes" several times, my problem isn't resolved. Please, some kind someone, help me! Many thanks!

[sandytechy20]

@Denise3103 

Welcome to the HP support community.

I understand that you are getting E4 error, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Refer to this HP document for further assistance:- Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Denise3103]

Thank you for trying to help. I am setting this printer up for the first time — have never printed even one page. I have an E4 error message.

I've tried all the troubleshooting tips, including unplugging and waiting, clearing all cartridges, etc. The light is a solid white light.

Not sure this matters, but I had another HP printer set up here before that had a paper jam before I disconnected it. Just FYI...

Please let me know what other information you need from me. Thanks again in advance.

[TerriCF]

Printer on idle and won't print

[sandytechy20]

@Denise3103  and @TerriCF

Welcome to the HP support community.

I understand that you are getting E4 error on that printer, I am glad to assist you.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

Clear jammed paper from the printer

Remove any jammed paper from the ink cartridge access area.

1. Lift the ink cartridge access door until the lid locks into place.

   

2. Wait until the carriage stops moving before you continue.

3. With the printer turned on, disconnect the power cord.

   WARNING: 

   To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

4. Move the carriage to the far left and far right, and then use both hands to remove any jammed paper or debris.

5. Behind the ink cartridge access area, remove the paper path cover by pinching the tabs together and lifting it out of the printer.

   

6. Use both hands to remove any jammed paper or debris inside the printer.

7. Lift the flip gate on the duplex rulers, and then remove any paper found underneath.

   

8. Press the flip gate down until it snaps into place.

9. Reinsert the paper path cover by pinching the tabs together and sliding the paper path cover into position.

   CAUTION: 

   Do not place the back posts at the X locations.

   

10. Press the paper path cover down until it fully snaps into place.

11. Close the ink cartridge access door. If the cover does not fully close, make sure the paper path cover is properly inserted.

    

12. Pull out the output tray, and then lift the output tray extender.

13. Reconnect the power cord, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.