• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY 6055e All-in-One Printer
Microsoft Windows 11

i have already read and tried other solutions but my computer will not connect to the printer. (obv. reset/power cycle, HP smart and scan doctor).

 

all i can do is press power button there is no movement in the printer, the light turns blue when i press the power button and goes right back to amber blinking, sometimes it will flash the front buttons and display no code.

 

but it will not communicate with my desktop and i cannot make any input to the printer other than pressing the power button.

it is not even seen on the devices page in windows.

1 REPLY 1
HP Recommended

@Demmonn, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

Make sure the unit is plugged to the power outlet directly.

 

Restart the Printer

1. Turn off the printer.

2. Unplug the power cord from the back of the printer.

3. Press and hold the power button for 30 seconds.

4. Plug the power cord back in.

5. Turn on the printer.

 

Test USB Connection: try connecting it directly to your computer using a USB cable to see if Windows detects it. This will help determine if the issue is with the Wi-Fi connection or the printer itself.

 

Reference: HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes | HP® Support

 

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.