HP ENVY 6452e Print Failed

[MaylinNorthBay]

HP ENVY 6452e Print Failed: showing %Starting flattened image 8 0 obj <</Type/XObject/Subtype/Image/

When I print PDF files on my computer. The printer did print something out. But it is not the file I wanted. It printed things like "%Starting flattened image 8 0 obj <</Type/XObject/Subtype/Image/" on the paper.

[A_Gayathri]

Hi @MaylinNorthBay,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your printer is printing out raw PDF data instead of rendering the PDF file correctly. This issue can occur due to various reasons such as a corrupted PDF file, outdated printer drivers, or issues with the print spooler service. 

Here are some steps you can take to troubleshoot and resolve this issue:

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed for your HP ENVY 6452e. You can download the latest drivers from the HP Support website.

Use a Different PDF Reader:

• Try using a different PDF reader, such as Adobe Acrobat Reader DC, Foxit Reader, or SumatraPDF. Sometimes the issue can be related to the PDF software you are using.

Check Print Settings:

• Make sure that the print settings in your PDF reader are correctly configured. Ensure that "Print as Image" or a similar setting is selected in the print dialog box.

Reinstall Printer:

• Remove the printer from your list of devices and reinstall it:
  1. Go to Settings > Devices > Printers & scanners.
  2. Select your printer and click Remove device.
  3. Reinstall the printer by clicking Add a printer or scanner.

Clear Print Spooler:

• Clear the print spooler to remove any stuck print jobs:
  1. Press Win + R, type services.msc, and press Enter.
  2. Scroll down to Print Spooler, right-click, and select Stop.
  3. Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
  4. Go back to the Services window, right-click Print Spooler, and select Start.

Convert the PDF File:

• Try converting the PDF to another format (like JPEG or PNG) using an online converter or a software tool, then print the converted file.

Test with a Different PDF File:

• Test printing with a different PDF file to see if the issue is specific to the original PDF.

Refer to this document:  HP ENVY 6452e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @MaylinNorthBay,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support