HP ENVY 7640 PRINTER PROBLEM

[keith8179]

Photo tray guides which seem to be on springs are to tight to allow the photo paper to be drawn into the printer, i am having to use the main tray to print photos and keep changing paper, can amyone help.

the printer still has 6 months warranty left on it.

[A4Apollo]

Hi! @keith8179, Welcome to HP forums.

I understand that tray on the printer is too tight to allow the photo paper to be drawn.

As you mentioned that you still have 6 months warranty left on the printer.

This is hardware issue please contact HP support to get service options.

Link to contact HP: http://hp.care/2bkTGBQ

I will watch for your reply.

Cheers! 🙂

[keith8179]

Hi Chetan,

thanks for getting back and I have now contacted HP and they will be replacing the printer this coming Friday but just for future reference,these photo paper guides had the same mechanism on my previous HP printer which I returned to PC world the day after I bought it. The slide springs are too strong but I did put a note in the printer that's going back to help the techs at HP, thanks again for getting back to me.

[A4Apollo]

Hi! @keith8179, thanks for the response.

As you mentioned that you had a similar issue with your previous printer.

Please make leave a note while sending the printer, So the repair technicians can have look into this issue.

HP techs will get back to you if this is a known issue with this printer.

Hope this helps!

Have a great day! 🙂

[keith8179]

Received my replacement printer this morning,working fine and UPS have just collected the faulty printer,good service ,well done HP and UPS, thanks

[A4Apollo · Accepted solution]

Hi @keith8179! You're welcome and thanks for the reply,

I am happy to hear that you received a replacement printer and it is working fine.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great weekend! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[keith8179]

It's unfortunate but having had just 1 photo printed on my replacement printer,the photo paper feeder has the same problem as the last 2 printers. The Spring guides on both sides of the photo feed tray is still holding the paper too tight and making the paper bend upwards in the middle. I believe that the only way to rectify this problem is to remove the spring loaded side guides and replace them with the same type of guide used on the main tray,where they are manually pushed inwards to lightly hold the paper. I have now looked up a few comments on line,regarding this problem and they have been advised that they can use the main paper tray to feed photo paper into the unit. I have just triad this and after a bit of fiddling around it works. What I don't understand is,possibly thousands of these printers have been sold but the spring photo guides have not been changed to manual adjustment but I'm not a engineer . If there is a way I could adjust the side springs so that they dong grip the photo paper too tight I would be happy to try.

apart from this,the first photo I printed was very good,

thank you, regards Keith Kempton

[A4Apollo]

Hi! @keith8179, thanks for the response.

As you mentioned photo feed tray is still holding the paper too tight.

Refer this article to troubleshoot photo paper issues: http://hp.care/2fa1vec

If you still have issues please contact HP support it could be a hardware issue.

Link to contact HP: http://hp.care/2bkTGBQ

Hope this helps!

Have a wonderful day!:)

[keith8179]

Hi,I have now solved the photo paper feed problem, I have had to buy HP photo paper which isn't cheap but it's the only photo paper this Envy 7640 will take and work. The other problem I have is that I can't get the printer to give me the option to choose photo tray as everything I try it always selects the main tray, any idea and just for information , I have watched all the videos,reset the printer but to no avail but I will install printer software again and see what happens,

[A4Apollo]

@keith8179, thanks for the reply.

As you mentioned that your printer is working fine after using HP photo paper. I think it is a problem  with the photo paper you were using previously.

I would suggest you try with a different photo paper brand and check if you have issues.

Refer this article to troubleshoot photo tray issues: http://hp.care/2fwuw2o

Let me know if this helps! 🙂