HP ENVY 7645 Printer NOT PRINTING WITH ORIGINAL CARTRIDGES

[galway1ca]

I inherited a HP ENVY 7645 Printer that came with the original cartridges.  When I try to print, I keep getting this error message:  Install new ink cartridges.  When I looked at the cartridges, I did not see any electrical contacts on them like my previous cartridges that had a wide strip on them.   See attached photos of both cartridges. 

[Kumar0307]

@galway1ca, Welcome to the HP Support Community!

The electronic chip from the ink cartridges is missing without which it will not work. The ink cartridge has been damaged. 

Are these ink cartridges brand new opened from a box or was it used before?

If new, you may take it to the store where you bought it from for replacement.

If used, you need to replace them.

Hope this helps! Keep me posted. 

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Have a great day! 

[galway1ca]

I will only be printing in Black, not color, so can operate the printer with just the Black HP 62 cartridge?  Or do I have to have both the Black and the Color HP 62 cartridges installed?  Thanks.

[TEJ1602]

@galway1ca

Yes, you can just use one cartridge to print or copy from the printer. 

To print in single-cartridge mode, remove one of the ink cartridges, and then continue to print as usual.

The printer control panel or computer screen might display a message to install the missing cartridge. To clear the message and continue with the print job, click or press OK.

Using only black ink prints in grayscale. Using only tricolor ink prints color normally and black prints lighter than usual.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!