HP ENVY 7855 stops at one dot

[Goji-0]

My HP Photo Envy 7855 printer stops booting  up and. It doesn't get past the first dot when loading, just sits there for hours. I saw many people have same issue!!!

I have tried to unplug and plug back in but it doesn’t work. Are there other way to fix it? Any help would be greatly appreciated. Thanks 

[Raj_05]

Hi @Goji-0,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy Photo 7855 printer is stuck during the boot-up process and doesn't progress beyond the first loading dot, there are several steps you can try to resolve the issue.

Power Cycle the Printer:

• Disconnect the power cord from the back of the printer and from the power outlet.
• Wait for at least 60 seconds.
• Reconnect the power cord to both the printer and the power outlet.
• Turn the printer back on.

Check for Obstructions: Ensure there are no paper jams or foreign objects inside the printer that may be causing it to get stuck during startup.

Update Firmware:

• Visit the HP support website and search for your printer model.
• Check if there are any firmware updates available for your printer and follow the instructions to update it. Sometimes, firmware updates can resolve stability issues.

Factory Reset:

• Keep in mind that a factory reset will erase any custom settings and configurations you have set on the printer.
• To perform a factory reset, consult your printer's manual or HP's official support documentation for specific instructions.

Perform a Hard Reset (as a last resort):

• This should only be done if all else fails, as it can have more significant consequences.
• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Press and hold the power button for 15-20 seconds.
• Reconnect the power cord and turn on the printer.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support