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‎05-31-2020 04:46 PM

HP Recommended
Product: HP ENVY 7858
Operating System: macOS 10.15 Catalina

ALSO, I HAVE HP 64 CARTRIDGE INSTALLED FOR BLACK, WHICH IS WHAT CAME WITH PRINTER,  HP UTILITY NOW SAYS HP 70 FOR BLACK.  BUT I HAVE BEEN PRINTING FOR 6 MONTHS NO PROBLEMS.

 

NOW ALL OF A SUDDEN BLACK IS NOT SHOWING UP,  I DID CLEAN PRINT HEADS,  DID ALIGN ( WONT ALIGN). DID THE 60 SECOND POWER OFF.

 

COULD IT BE AS SIMPLE AS HP UTILITY IS WRONG AND CARTRIDGE IS E,PTY?

1 person had the same question
1 REPLY 1

‎06-05-2020 10:50 AM

HP Recommended

@JBronius, Welcome to HP Support Community!

 

This could be an issue with the printer ink system or the ink cartridge.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer/cartridge replacement.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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