HP ENVY PRINTER NOT CONNECTING TO PRINT

[Alleyne]

I'm having difficulties setting up my printer HP ENVY 5030. It is set up but won't print from my mac. I can scan, however, and can print from my iPad.

I'm getting a message "The printer is not connected".

In the general settings for the printer, there is a space that is blanc named Location with nothing in the box. Should this have an ip address or something else?

Anyone got any thoughts?

Many thanks

Alleyne

[DavidSMP · Accepted solution]

@Alleyne,

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with the printer not working with your MacBook Pro running High Sierra.  I will be delighted to assist you here. 

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a software or OS update?

For now, try these steps:

Reset Mac printing system and then add the printer by following these steps:

• Click the Apple menu icon, and then click “System Preferences”.

• Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

• Right-click the blank space in the Printers list, and then click “Reset printing system”.

• Click “Reset” in the confirmation window.

• Enter an administrator username and password, and then click “OK”.

• Wait until the printing system is reset and no devices show in the Printers list

• Restart your computer and then go back to System preferences – Printers and scanners.

• Click the “Add button” (+).

• Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer. Do not select an HP Fax driver.

• Click “Print Using...” or “Use”, and then select Secure AirPrint or AirPrint. Alternatively, you may select the name of your printer if available in that list.

For further assistance on how to reset Mac printing system and add the printer please visit this link:       http://hp.care/2gOrf2g and it also has an associated video for your reference.

This should do the trick for you. If it does not, then reset the Mac printing system again and then download the printer from the Apple website link: http://hp.care/2wU8ONmusing Apple Software update.

If the problem continues the follow all the relevant steps from this link: http://hp.care/2jwAgin to fix it. (HP Printers - AirPrint Print Job Does Not Print (iOS 11, Sierra, High Sierra)

This should resolve the issue.

If the issue continues from this link: http://hp.care/2EwFHGJ (HP Printers - Printer Not Found During Network Driver Setup (Mac) perform these steps:

Step 1: Restart the computer, printer, and router

Step 3: Manually connect the printer to your network (wireless connections only)

This should fix it.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[DavidSMP]

@Alleyne,

It has been a fabulous experience working with you.I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 

I hope the unit works great and stays healthy for a long time. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂