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HP ENVY Photo 6234
Microsoft Windows 10 (64-bit)

Whenever i attempt to print a document i get this error message pop up Screenshot 2018-12-03 18.54.15.png

 

ive tried taking the cartridges out and placing them back in, loaded both paper trays and have followed tje setup as the app told me. drivers also installed. it printed the initial test page fine, but now wont print anything else.

1 REPLY 1
HP Recommended

Hi! @oXSINONXo, Welcome to HP forums.

 

I understand when you print from your printer you are getting error printing.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Update the printer firmware and check if it helps.

 

Update the printer firmware using this link. Click Here

 

Step three: Reset the product

  1. Press the Power button () to turn on the product.

  2. With the product turned on, disconnect the power cord from the rear of the product.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 15 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the product.

  7. If the product does not turn on by itself, press the Power button () to turn it on.

  • If the error message does not display, proceed to the next step to reconnect the data cables and devices.

  • If the error message displays again, skip to the solution to check the power connections.

  • If a different error message displays, search for another document that addresses the exact message you see.

Uninstall the printer software from the root level and install the full feature printer software on your PC.

 

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link. Click Here

 

If the issue still persists after trying out the steps, try running HP print and scan doctor on your PC.

 

Refer this article to know more information about using HP print and scan doctor.

 

 

Let me know how it goes!

Have a wonderful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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