HP ENVY Photo 6258 does not print after long down time, exhibits error code 22130792929(0x83E8E8FC).

[KingstonJim]

One error message found 2213079292 (0x83E8E8FC. Printer does not print or copy. Blank sheets are discharged in output tray. Printer sat idle for about a year. No known changes in software. An HP ENVY 5530 is installed in same system and works satisfactorily.

[Kumar0307]

@KingstonJim, Welcome to the HP Support Community!

I understand you are not able to print due to this error. The inks in the ink cartridges could have dried up or the nozzles are blocked. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Re-insert the ink cartridges.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If it is printing blank, proceed to the next step.

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

Replace any low or empty ink cartridges

Clean the ink cartridges

1. On the control panel, touch the Setupicon.

2. Swipe up on the display, touch Tools, and then touch Clean Cartridges.

3. If the print quality is unacceptable, touch Yes to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

   NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Print a Print Quality Diagnostic page

1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

Hope this helps! Keep me posted. 

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