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‎05-25-2019 03:10 AM

HP Recommended
Product: HP Envy 7130
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY Photo 7100 All-in-One Printer series firmware update sent automatically by HP today keeps failing to install. No reason given.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2019 09:09 AM - edited ‎05-26-2019 09:12 AM

HP Recommended

@mart12341

 

Welcome to the HP Support Community!

  • Make sure the printer is connected to the internet during the update.

This could be a software glitch on the printer. Let us try these steps that may resolve this issue: 

 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Step 2: Update the printer firmware manually

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-26-2019 09:09 AM - edited ‎05-26-2019 09:12 AM

HP Recommended

@mart12341

 

Welcome to the HP Support Community!

  • Make sure the printer is connected to the internet during the update.

This could be a software glitch on the printer. Let us try these steps that may resolve this issue: 

 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Step 2: Update the printer firmware manually

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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