HP ENVY Photo 7120 set up cartridges

[smadero00]

I need help, I bought a open box printer did not come with the set up cartridge and it keeps saying "Use Setup Cartridges that came with your printer". I purchased brand new cartridges and it doesn’t accept it. Is there any way to override the message & reset the printer to allow me to use the regular cartridge? Help please   

[asmita6658 · Accepted solution]

Hi @smadero00

Welcome to the HP Support Community. 

I have sent you a private message with the steps to bypass the setup ink message which is specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[thesayianprince]

I am having the same issue. No setup cartridges. I bought new ones but they won't work. What's the link/message to get this resolved?

[Kumar0307]

Hi @thesayianprince

Welcome to the HP Support Community. I'd be happy to assist you. We will have to perform a reset on the printer to bypass the use of setup ink cartridges.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!