HP ENVY Photo 7800 Serial is Frozen

[roebi]

HP ENVY Photo 7800 is frozen after last HP update. Factory reset does not work. I can see the printer on my home network, but cannot communicate with it at all. I did verify the queue is empty, after I canceled all printer jobs.

[A_Gayathri]

Hi @roebi,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

If your HP ENVY Photo 7800 is frozen and not communicating with your network after a recent update, here are a few steps you can try:

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for at least 60 seconds.
• Plug it back in and turn it on.

Check for Firmware Update:

• If possible, check the HP support website for any new firmware updates that might address this issue.
• If your printer is connected to a network, you might be able to update the firmware through the printer’s control panel or HP Smart app.

Reconfigure Network Settings:

• On the printer, go to the network settings and re-enter your Wi-Fi credentials. Sometimes, reconfiguring the network settings can help.
• Ensure your printer is connected to the correct network.

Use HP Smart App or HP Printer Utility:

• Open the HP Smart app or HP Printer Utility on your computer or mobile device.
• Check if the app can communicate with the printer and attempt any diagnostic or repair options provided.

Reconnect Printer to Network:

• If the printer is connected via Wi-Fi, try reconnecting it to your network. This might involve selecting your network and entering the password again.

Check Printer for Error Messages:

• Look at the printer’s display for any error messages or indicators of issues that might need to be addressed.

Perform a Hard Reset:

• If a factory reset via the control panel didn’t work, try a hard reset:
  • With the printer powered on, unplug it from the power source.
  • Hold down the power button while you plug the printer back in.
  • Continue holding the power button for about 60 seconds before releasing it.

Refer to this document: HP ENVY Photo 7800 All-in-One Printer series - HP Support

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[roebi]

Hi Gaya, thanks for the reply, however I tried this several times, the printer is COMPLETELY unresponsive. 

[A_Gayathri]

Hi @roebi,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!