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‎08-22-2021 11:46 AM

HP Recommended
Product: HP ENVY Photo 7855
Operating System: iOS

I was gifted a HP Envy Photo 7855 and cannot set it up due to missing setup cartridges. Please provide instructions to resolve the error message. 

Thanks!

Category:
3 people had the same question
7 REPLIES 7

‎08-24-2021 08:24 PM

HP Recommended

Help please!

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‎08-27-2021 12:33 AM

HP Recommended

Hi@123456screen, Welcome to the HP Support Community!

 

As I understand, you're getting an error message while using set up cartridges in your printer. 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

 

Have you tried regular ink cartridges? 

 

Step 1: Make sure the ink cartridges are compatible

Step 2: Make sure the ink cartridges are correctly installed

Step 3: Clean the electrical contacts

Step 4: Reset the printer

Step 5: Clean the ink cartridge contacts again

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎09-01-2021 04:34 PM

HP Recommended

This information did not solve the issue. 

As a reminder, I have been gifted a new printer. It was never setup but I was not given the setup cartridges. As such, I am unable to proceed beyond the initial setup screen. I’m hoping there is some method to work around the issue. 

Thanks!

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‎09-05-2021 02:57 PM

HP Recommended

Hi@123456screen,

 

Please reach out to HP Support in your region regarding your printer for the setup Cartridges.

 

The other option is bypassing putting new Cartridges doing a hard reset on the printer,

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‎09-05-2021 05:44 PM

HP Recommended

Thank you for the info. 

could you explain the hard reset option?

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‎09-12-2021 01:58 AM

HP Recommended

@123456screen,

 

If you are having trouble getting your cartridge to read properly or are having connectivity issues with your printer, sometimes a hard reset will resolve the problem. To do this, power down the printer and then unplug the power cord from the wall. Wait for a minute, then plug the printer back in and power it back up .

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‎09-17-2021 11:15 AM

HP Recommended

That is not the issue. I need to setup the printer for the first time and I do not have the setup cartridges. 

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