HP ENVY Photo 7855 PRINTING BLANK PAGES

[JMIL4]

Hi, I have a HP ENVY Photo 7855 purchased in 2021. 

I'm using Mac OS Ventura 13.2 but this issue occurred before I upgraded my computer.

When my husband or I go to print it is blank (previously it was very streaky lines)

There is ink in the machine.

We have aligned the cartridges and cleaned the cartridges.

Printer updates are on auto, no new updates at this time.

I read online that it might be a hardware problem and HP can send us something to fix it?

Thanks for your help,

Jemma 

[Raj_05]

Hi @JMIL4,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If your HP ENVY Photo 7855 printer is printing blank pages, there are a few possible causes and solutions you can try.

• Check the ink cartridges: Make sure the ink cartridges are not empty or low on ink. If they are, replace them with new ones.
• Run a printer diagnostic: Use the printer's built-in diagnostic tools to determine if there is a problem with the printer itself. Consult your printer's user manual or HP's support website for instructions on how to run the diagnostic.
• Clean the print heads: Over time, the print heads can become clogged with dried ink, which can result in blank pages. Consult your printer's user manual or HP's support website for instructions on how to clean the print heads.
• Check the paper: Ensure that the paper is loaded correctly and that it is not wrinkled, curled or damaged. Also, check that you are using the correct type of paper for your printer.
• Update printer driver: Ensure that you have the latest printer driver installed on your computer. Visit our HP website and search for your printer model to download and install the latest driver.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support