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Locked

‎10-03-2023 12:36 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 11

The printer is displaying that the paper tray is open and must be closed.

 

How it started:

  1. Print quality was very light and striped when printing B&W so I tried using the cleaning feature on the printer. (Black ink cartridge is full, color is empty)
  2. Paper jammed so I removed it.
  3. Replaced paper tray.
  4. Now it's saying the paper tray needs to be put back.

What I tried for remediation:

  1. I unplugged the printer from the wall and left overnight
  2. Plugged in the printer but the error message will not let me perform any actions.
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