HP ENVY Photo 7858 Print Quality

[mgok]

The print quality for my HP ENVY Photo 7858 has been poor.

I am using 8.5x11 inch Colorlok paper and genuine HP Cartridges:

The ink level is fine for both ink types (this photo was taken after all testing): 

The main issue seems to be with alignment and black ink. 

The output from the HP Print and Scan Doctor 5.3.1: 

The output from Cartridge Cleaning (two runs): 

The output from Cartridge Alignment:

Note that cartridge alignment always results as unsuccessful with the following message:

I am not sure what is wrong as I have followed all of the steps from the guide here: 

https://support.hp.com/us-en/product/model/16493624/document/c05541385?sessionId=6dc7ee7b-626b-4462-...

Please let me know if there is anything that may help, thank you!

[Kumar0307]

Hi @mgok

Welcome to the HP Support Community. I understand the print quality is not satisfactory. I'd be happy to assist you.

I appreciate your efforts in trying to resolve this issue by performing all possible troubleshooting steps.

• Have you tried printing on a regular US letter size sheet and check if the issue persists?
• Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

To resolve 'alignment issues', kindly refer to this document.

Keep me posted. 

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