HP ENVY Photo 7858 stuck on one dot

[Alyssa1_-]

HP ENVY Photo 7858 Stuck on one dot and will not let me turn on and off 

[Raj2111]

Hi @Alyssa1_- 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

1. Power Cycle the Printer

First, let's try a hard reset to see if it will resolve the issue.

1. Unplug the Printer: Disconnect the power cable from the back of the printer.
2. Wait for 30 seconds to 1 minute. This will allow the printer to reset and clear any temporary issues.
3. Plug the Printer Back In: Reconnect the power cable and press the Power button to turn it on.

• Check if the dot disappears or if the printer becomes responsive.
• If the printer still won’t turn on or respond, proceed to the next steps.

2. Check for Paper Jams or Obstructions

1. Open the Printer: Lift the scanner lid or access the ink cartridge area.
2. Look for Any Blockages: Check if any paper is stuck inside or if there are any other obstructions in the paper feed.
3. Clear the Jam: If you find any paper stuck inside, gently remove it. Be sure to pull in the direction of the paper path to avoid damaging anything.
4. Check the Ink Cartridges: Ensure that the ink cartridges are seated properly and that nothing is blocking the print head from moving freely.

3. Reset Printer Settings (Hard Reset)

1. Turn off the Printer: Make sure the printer is powered off.
2. Hold Down the Power Button: Press and hold the Power button for 15-30 seconds. This is often the reset procedure for many HP printers.
3. Turn the Printer Back On: After holding the power button for a while, release it and try turning the printer back on.

4. Check for Firmware Issues

• HP Support Website: Visit HP’s official support site to check for any available firmware updates for your model.
• If the printer becomes responsive, you can try updating the firmware via the HP Smart app.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support