HP ENVY error code 0x8007007e

[chii]

I also have same problem.
I can not print out when I open with Microsoft photos.
I have error same error code too.

I aleady tried windows update too.

But I can print out on other apps.

I can print out when I am using office.

[Betty0610]

@chii

Welcome to the HP Support Community.

This mostly looks like an application specific issue as you're able to print other documents from other applications.

You can uninstall and reinstall the specific application through which you're getting an error.

Also, let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[chii]

Thank you for your reply.
Sorry, I alredy tried your instruction.

I uninstalled HP drivers.

And I installed again the printer drivers...

But I still can not print out...

It is same situation too....(; 😉

[Betty0610]

This is an application issue. Try uninstalling and reinstalling the Microsoft Photos App.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

[Betty0610]

You can uninstall the Printer software and use the Windows built-in driver: https://support.hp.com/in-en/document/c01796879

Let me know if this helps 🙂