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‎12-09-2017 09:21 AM

HP Recommended
Product: HP Envy 7855
Operating System: macOS 10.12 Sierra

I recently pruchased on new Envy 7855 printer and now I am unbel to print in color.  I have tried printing PDF and Microsoft Word documents without success.  I have gone through all the printing options and everything appears to be set correctly.  I did perform a test by copying a color document and that works.  Also, the test page prints out correctly.  Therefore, the problem appears to be related to my commuter.  The print drivers are the latest.

 

Any suggestions?

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-09-2017 12:00 PM - edited ‎12-09-2017 12:01 PM

HP Recommended

The steps mentioned did not fix the problem.  I finally deleted the printer and added it back.  Everything now works.

View solution in original post

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3 REPLIES 3

‎12-09-2017 09:28 AM - last edited on ‎10-03-2022 11:12 AM by Retired

HP Recommended

Hello,

Please click HERE to access the steps that should resolve the issue .

 

HP Customer Support - Software and Driver Downloads 

 

Note:  Kindly check under "Color and black & white settings"

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎12-09-2017 12:00 PM - edited ‎12-09-2017 12:01 PM

HP Recommended

The steps mentioned did not fix the problem.  I finally deleted the printer and added it back.  Everything now works.

1 person found this reply helpful
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‎12-09-2017 12:03 PM

HP Recommended

Hello, 

 

"Deleting and Adding Printer" was the next step  i had for you in pipeline.

 

Anyways, "HappY Printing" . 🙂

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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