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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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I want to activate the Scan - Computer button on my printer. It shows a message "To scan to computer, visit 123.hp.com/setup to download HP software...", so I downloaded HP Easy Start and followed the instruction, but it is hanging for a day.
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@SujinChoi, Welcome to the HP Support Community!
Check for any software updates on MAC
Click the Apple icon > About This Mac > Software Update and install any available update.
It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:
1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the install the printer essential software from here)
2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.
3.) Try to scan.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
HP Recommended
@SujinChoi, Welcome to the HP Support Community!
Check for any software updates on MAC
Click the Apple icon > About This Mac > Software Update and install any available update.
It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:
1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the install the printer essential software from here)
2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.
3.) Try to scan.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
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0
HP Recommended
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