HP Easy Start not working on Windows 7, The application crashes during initialization

[kars1]

Poblem Event Name: APPCRASH
Application Name: HP.EasyStart.exe
Application Version: 14.2.10.0
Application Timestamp: 62600dbe
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.24384

[Dilip_18]

Hi@kars1,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing HP Easy Start issues with the HP Printer. 

The HP Easy Start software package requires Internet Explorer 11. It will not function without it. I found two interesting notes:

1. If you download the installation package, you can extract it using 7-Zip or another program to access the setup files. Inside that package are MSI's for 32-bit and 64-bit windows to install the required drivers and the basic software, and this bypasses the HP Easy Start installer, which is functionally garbage and requires having IE11 enabled.

2. You can temporarily install IE11 on most Windows 10 PC's by using the "Optional Features" installer in Windows 10. Then if you do a reboot, you must start IE11 up at least once. Then you can restart the HP Easy Start software, which will should now complete.

HP's failed attempt to make something "Easy" requires you to run a discontinued, unsupported, insecure Web Browser. It appears that all it uses IE11 for is to open a web browser window to pitch you HP Easy Ink, which you still can signup for outside of IE11.

Click on this link for HP Easy Start software https://support.hp.com/in-en/drivers/selfservice/hp-easy-start/7376041

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[kars1]

Can you site me the exact MSI files,

I already have IE 11 on my system

[Dilip_18 · Accepted solution]

Hi@kars1,

Thank you for responding, I appreciate your time and effort.

I would request you to contact our HP Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link https://www.hp.com/contacthp/
 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!