• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-21-2019 02:04 PM

HP Recommended
Product: HP Envy 110 All in one
Operating System: Microsoft Windows 10 (64-bit)

I need help with gettign my printer to print with 3rd party ink cartridges.  

1 person had the same question
1 REPLY 1

‎01-23-2019 02:50 PM

HP Recommended

@Qpilot

Welcome to HP Forums, 
This is a great place to get support, find answers and tips. Thank you for posting your query. I'll be more than glad to help you out 🙂

 

I see that you are unable to use the 3rd party ink cartridges. 'Incompatible Ink Cartridge' error can occur with the correct HP cartridges under certain circumstances. The cartridge might need to be reinstalled, the electrical contacts could be dirty, or there could be a failure of the cartridge or printer.

 

NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges. Use genuine HP cartridges for good print quality.

 

To fix the cartridge related issue, please try the steps below:

Solution one: Remove, inspect, and reseat the cartridges

Solution two: Clean the electrical contacts

 

For instruction: Click here 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Roopa-S
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.