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‎01-14-2021 02:17 PM

HP Recommended

I got this product (used) so I could scan my photos. That's it. I didn't care nor do I care now about printing. At all. But when I turn the machine on, it says there is a Carriage Error, and no matter what I do, it won't go away. That would be fine by me if I could just say "okay, great, don't worry printer, I'm not trying to use to anyway," but this thing will not go away. I couldn't care less if there's a carriage error. I would just as easily rip out all printing-related stuff. I took out the cartridges, but then it spammed me saying there was no cartridge. It just won't go away, there's no fix, and HP has no support at all. It is infuriating.

 

All I want to do is scan. If I could destroy the printer just to get rid of the stupid dialogue box JUST SO I CAN SCAN, I would do it. Please help, this is infuriating and I want to throw this thing out the window. It is literally giving me a brain aneurism. Someone please tell me there is a way to simply kill the printer while still being able to scan my photos. I just want to scan my photos. I feel like I'm not asking for very much, but this machine is so deeply flawed, it won't even let me out of the endless chain of dialogue boxes. PLEASE HELP I AM FURIOUS

Category:
1 REPLY 1

‎01-18-2021 08:22 AM

HP Recommended

@vicfirth98, Welcome to the HP Support Community!

 

I understand you are not able to scan due to this error.

 

Did the printer have this error when you bought it? If you are not able to bypass this error, you will not be able to use any of the printer functions.

 

Kindly perform the steps mentioned in these documents - A 'Paper Jam' Error Displays on the HP ENVY 100 and ENVY 110 e-All-in-One Printer Series and 'Carriage Jam' or 'E3' Error Displays

 

If the error persists, I'm afraid this is a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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